A patient messages the chat — the AI confirms the service, provider, date and time, checks it against the real schedule, and books, reschedules, or cancels the visit itself. It only confirms genuinely open slots: no invented appointments, no double-booking — and every booking shows up in the clinic dashboard immediately.
Book / reschedule / cancelThe AI carries the conversation, asks for whatever detail is still missing, and confirms an appointment only once a real slot is open.
Questions on services and pricingAnswers come from the clinic's real price list and schedule — never made up on the spot.
Hands off to a human when it shouldComplaints and sensitive questions are routed straight to the front desk staff, never "resolved" by the bot.
Booking dashboardEvery appointment created in the chat lands in the clinic dashboard in real time — exactly what your staff would see.
A patient can write any time — evenings, weekends, standing in line — and gets an answer and a booking right away. Try it: write to the chat above as a patient would.
Whatever gets agreed in the chat, your staff sees on the dashboard. Try it: book an appointment in the chat, then open the booking dashboard — it's already there.
A taken slot is never confirmed — the assistant offers the nearest open one instead. Try it: attempt to book a time that's already taken on the dashboard.
Name, providers, services, and pricing load from a config file — reconfiguring for a specific client takes a couple of minutes, with no changes to the underlying logic.
GuardLabs · technology partner · demo stand, not a public product. This assistant only schedules appointments — it does not access medical records, does not diagnose, and does not replace clinic staff.