A customer messages the chat — the AI asks for the year, make and model and what the car is doing before it names a number, quotes the shop's real price range for that job, and books either a diagnostic slot or a drop-off day against the technicians' actual schedule. A car that won't start gets a same-day bay; a car with no brakes, a fuel smell or smoke gets told to stop and call a tow — never a booking. No invented prices, no double-booked bays.
Price range only after the car is knownBrakes are one price on a Corolla and another on an X5. The assistant asks the year, make and model plus the symptom, then quotes the shop's own range for that job — and says the exact number comes after a tech has eyes on it.
Diagnostic slot or drop-off dayTwo ways to book, both against the real technician schedule: an hour in the bay while the customer waits, or leave the car in the morning and get a call with the estimate before any work starts.
Won't start → today. No brakes → tow, not a bayA no-start, a stalling engine or grinding brakes gets the next same-day slot. Brake failure, a fuel smell, smoke or an overheating engine gets a firm "don't drive it, call a tow" — the assistant never books a car that shouldn't move.
Shop boardEvery job booked in the chat lands on the shop board in real time with the car attached — exactly what the service writer would see, ready for the morning line-up.
Ask "how much for brakes?" and the assistant asks for the year, make and model first, then quotes the range for that car — the way a good service writer does, not a price list. Try it: use the "Brakes squeal" chip above.
"Won't start" gets the next same-day bay. Write "my brake pedal goes to the floor" or "smoke from under the hood" and the assistant refuses to book and tells the customer to stop and call a tow. Try it: use the "Car won't start" chip above.
Whatever gets agreed in the chat, the service writer sees on the board immediately — time, technician, job, price range and the car. Try it: book a slot in the chat, then open the shop board — it's already there.
Name, technicians, services, price ranges, hours and the "don't drive it" rules load from a config file — reconfiguring for a specific shop takes a couple of minutes, with no changes to the underlying logic.
GuardLabs · technology partner · demo stand, not a public product. This assistant only schedules jobs and quotes the shop's own price ranges — it does not diagnose a vehicle, does not promise a final price, and does not replace the service writer or technicians. Prices, technicians and the shop are fictional demo data.
Contact: hello@guardlabs.online · Telegram
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